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In Store Refund and Returns Policy

Faulty Items

If a product is faulty, please visit the CAFFE Charity Shop to arrange a refund or exchange or if you have a query in relation to this, please email hello@caffebd.org

Change of Mind

We are happy to refund or exchange any item within 28 days of purchase, provided the item is returned in a saleable condition with an original receipt.

All refunds will be issued in accordance with your original payment method.

We do not offer refunds or exchanges on briefs or boxers (including sets), piercing jewellery, opened or unsealed health and beauty products or swimwear.

This does not affect your statutory rights.

Can I get a refund or exchange on an item without a receipt?

To obtain a refund or exchange a till receipt is needed, the item must be in a saleable condition and it must be within 28 days of purchase.

Can I return underwear for an exchange or refund?

Due to hygiene reasons underwear cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to the return the items back to store for a full refund.

Do I need a receipt to return a faulty item?

If an item is found to have a manufacturing fault no receipt is needed, and a full refund or exchange can be obtained in our stores.

How long will it take for a refund to go back on my bank card?

Any funds due should appear on your bank account statement with 5-10 working days. Please note that refund times are dictated by the card issuers and are outside our control.